What is Confluence?
Confluence is Atlassian’s content collaboration tool used to help teams collaborate and share knowledge efficiently. Content is created and organized-using spaces, pages, and blogs. These collaboration tools allow users to write, edit, comment and get work done together within the Confluence interface. Users can display a variety of content types thanks to Confluence’s rich text editor, and an array of accepted attachment file types. Permission and Restriction allow all users to control the visibility of Confluence content at the Space or Page level. Only the right people have access to the right information. Confluence has also been designed to prevent duplicates, and display only the latest information.
While Confluence can be tailored to any type of need, a number of use cases have been documented below, such as using Confluence as a knowledge base or intranet.
For example, users can create roadmaps, create notes containing checklists, create blog posts and centralize content in one place.
It’s easy to organize content using templates for content management, and create spaces for different types of documentation.
Users can also be provided with personal spaces, where they can create personal documentation and pages, view their tasks, and view pages they’ve saved for later.
Using with Jira Software
Confluence and Jira were designed to complement each other, and have a number of integration points built-in, giving users the ability to view, interact with, and reference Jira issues from a Confluence page. Confluence would be used for project collaboration, functional specification gathering, project discussion while viewing Jira issues or creating new ones without ever leaving Confluence.
Using with Jira Service Desk
The integration between Jira Service Desk and Confluence enables you to serve your customers (and your agents) with a knowledge base integrated into the Jira Service Desk portal.
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Learn more about Jira.